Reitumetse Nchoe

National Certificate IT Systems Development

03-2024

MICT SETA

Certificate in Data Analytics Level 1

12-2020

BANK SETA

NQF 4 Certificate in Banking

01-2017

BANK SETA

Bachelor of Administration

04-2014

University of Limpopo

Grade 12

12-2010

Randfontein High School

AWS Solutions Architect Associate

Issued: 10-07-2024

AWS Cloud Practitioner

Issued: 12-11-2021

RE5 - Regulatory Examination for Representatives

Issued: 2-02-2017

AWS Fundamentals

06-2024

BPS Dynamics

AWS Solutions Architect re/Start Programme

12-2023

Praesignis

Data Science

12-2021

Explore Data Science Academy

Data Analyst

06-2022 - Present

The Lemonade Stand, Centurion, South Africa

• Conduct thorough data filtering, handling missing values and meticulously prepare datasets.
• Utilize advanced statistical tools and methodologies to explore and analyze datasets, identifying key patterns, relationships and trends that inform business decisions.
• Develop insightful visual representations of data findings, including charts, graphs and dashboards using Power BI to convey complex data in an accessible manner to non-technical stakeholders.
• Compile comprehensive reports and presentations that communicate data insight and findings to stakeholders, facilitating informed policy and decision-making processes.
• Partner with various departments to understand their specific data needs and provide actionable insights, assisting them in making informed data-driven decisions.

Data Scientist Intern

09-2021 - 12-2021

Telkom, South Africa

• Extracted, analyzed and interprete larget datasets to uncover meanningful insights and drive informed business decisions.
• Utilized visualization tools to present finds to various stakeholders
• Communicated analytical results using clear, engaging language and visuals to non-technical audiences.

Specialist Customer Services Consultant

09-2018 - 01-2021

African Bank, Midrand, South Africa

• Provided high quality service through inbound and outbound communication resulting in 20% increase in cross-selling and upselling opportunities.
• Utilized IT systems with precision to address and resolve queries, ensuring accurate and timely information delivery to clients in line with established standards and processes.
• Coordinated with various departments and third parties to address client needs, promote self-service options and maintain updated client information for seamless service delivery.
• Managed service requests, logged and tracked queries and complaints and ensured all actions were completed with set timelines, adhering to compliance and quality standards.

Customer Service and Sales Consultant

08-2015 - 08-2018

Capitec Bank, South Africa

• Delivered outstanding client service by addressing and exceeding client's needs in savings, transction, credit and insurance.
• Accurately gathered and captured client information for loan approvals and transactions, ensuring timely and precise data entry.
• Applied credit granting policies during credit applications, maintaining compliance and risk management standards.
• Maintained extensive knowledge and competency in financial products consistently meeting sales and upselling targets while adhering to brand standards.